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Xview commits to provide the following technical support to any individual or business that purchases an Xview multi-monitor trading computer or laptop directly from Xview:
- Build the computer/laptop hardware solution, which must include E.R.S. (Electronic Recovery System) in order for this Service Policy to be in effect, as per the signed Sales Order.
- Pre-load all trading applications, as per the list provided by our client (Software Requirements Document).
- Test all trading applications on the computer/laptop and make any necessary optimizations to:
- Windows XP Pro OS
- Xview’s custom hardware driver library
- Client’s Internet connection (cable/DSL modem/router)
- Provide 24/7 Lifetime Support via phone for any technical support issue, whether it be the hardware, software or Internet connection. Xview does not promise to resolve every issue encountered. Xview does promise to trouble-shoot each issue and walk our clients through potential solutions step-by-step until we feel we have made every reasonable effort to resolve the issue. It is not possible to list every support scenario, so an example is provided.
- Example: Client is experiencing latency in the way their chart data populates. Client calls Xview. Xview will listen to the issue and help determine if the problem is within our hardware, within the charting package, or with something other than that (such as their ISP). Once Xview has determined the source of the issue, we will walk the client through the resolution. This could be changes to the video drivers, updates to the charting software, updates to the Windows XP Pro OS, etc. It could also be a call to the charting software company to ask them to re-boot their data servers.
There are certain things that Xview will not be responsible for, such as gains/losses to your trading account. Please refer to the Xview Terms of Sale on our website at http://www.xview.com/terms.html for a complete description of our Warranties and Limitation of Liability. |
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